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Asterisk Plus 3.4

YOU NEED TO ASLO UPGRADE THE AGENT TO 3.4 VERSION. SEE BELOW FOR DETAILS!
Agent options
The most important functionality of this release is the significant
simplification of agent installation
and
configuration
. It is no longer necessary to create an agent configuration file. Instead, the agent receives its entire configuration and is automatically connected and configured. See below the
Agent upgrade procedure
.
Screenshot of the new Agent options form:
Odoo - Asterisk 2024-02-25 11-51-30
Here are the details of the Agent configuration: https://help.odoopbx.com/en/?q=agent. See the
The Agent middleware
article.
Intercom chat and helpdesk
Also added
Intercom chat support
directly into the Asterisk Plus application! Now you can receive a true instant support!
Odoo - Asterisk Plus Support 2024-02-25 11-40-56(1)
Also we launch the
HelpDesk and Documentation
portal integrated at https://help.odoopbx.com. The next step is to create contextual documentation so that you get help right when and where you are.
Call transcription rules
The first request after we released the
call transcription and summary
value added service was to be able to define exact cases which calls should be transcribed. So this release has this feature request done. See Transcription documentation on how to use it and configure the rules.
Odoo - General Settings 2024-02-25 12-37-54
Voicemail support
Now it's possible to receive voicemail messages attached to call history records.
Odoo - 261 2024-02-25 12-45-15(1)
Asterisk MiniVM application is required to be used in order to have it. No special configuration is required on the Asterisk side, just point your dialplan to Minivm apps like in the example below:
image
Also notice the Voicemail filter to check calls that came to voicemail.
Odoo - Call History 2024-02-25 12-42-47(1)
For more details visit our helpdesk Voicemail article.
Other features
  • Added a cron job
    Vacuum PBX debug
    to vacuum asterisk_plus.debug messages (removes all messages older then
    24 hours
    ). Make sure that you do not enable debug when you don't need it.
  • Added
    Dial Timeout
    option to the
    PBX User
    settings. This is used when you use
    PBX users auto provision
    feature.
  • Added
    Installation Date
    parameter saving to keep the date when the product was installed.
  • Added
    user's phone in PBX Users list
    .
  • Added a cron job
    Vacuum channel data
    to delete asterisk_plus.channel_data records older then 24 hours (by default).
  • Added new SIP auto answer header:
    Alert-Info:answer-after=0
    .
Bug fixes
  • Missed calls
    are now registered only on incoming calls.
  • Do not upload
    empty recording files
    .
  • Odoo 17.0 write_date on asterisk_plus.call bug fix.
  • Odoo 17.0 HTML recording widget fix.
  • Migrations 3.1 & 3.3 fixes when migrating from very old releases.
Agent upgrade procedure
Here is the main Agent configuration article (see the
The Agent middleware
article). So to upgrade you need to complete these steps:
  • Upgrade the Odoo module.
  • Configure Agent options in PBX -> Settings -> Server -> Agent tab.
  • Stop the old Agent instance.
  • Update your docker compose file and point it to your Odoo instance URL.
  • Adjust the Agent version to correspond to Asterisk Plus module version. Pull the image.
  • Start the new container.
Don't hesitate to request assistance if you have any issue!