Create a ChatGPT custom interface to call transcripts
planned
Max Li
Currently, when transcription service is activated, call recordings are transcribed and summarized as set in the Settings. So there is just on summary prompt that is applied to all call recordings. I see some possible improvements here:
- Assign a custom summary prompt for each transcription rule. Still apply the default one if not set on rule level.
- Copy applied summary to the call recording record where summary is attached. Allow to change this summary prompt. On prompt change send the transcript to the ChatGPT to create a new summary. That means we should refactor summary from a Text field to a One2Many field to generated summaries.Or, simplier, leave it as a Text but join with previous summaries.
- Create a mass record summarize action to query on multiple call records.
More ideas?
M
Mikhail Komov
Divide conversation into roles. Now it looks like solid text, instead of dialog
Max Li
Mikhail Komov Good notice! I think a timeline transcription is even better. So you can see when exactly this happens and you can listen and fast forward and rewind!
Max Li
planned